Technical and Billing Support

Please email us at levelup@streaming-subscription.com with all technical support and billing questions.

Non-Technical Support

For inquiries outside the scope of technical support and Billing, please contact us at info@levelupbydk.com

We usually are able to respond within 24 hours. If you need to make immediate changes, many account changes can be made directly on the dashboard when you are logged into your account here 

F.A.Qs

I forgot my password, how do I reset it?

You can reset your password by clicking on the Forgot password? option on the sign-in page.

How do I change my password?

Click on Dashboard, then select Security. From there, go ahead and enter your current password and the password you'd like to change it to. 

How do I sign in?

You can sign in to your account by clicking on the following link https://levelupbydk.uscreen.io/  then click Sign In 

I am getting an error message - Invalid Credentials when trying to sign in.

Please ensure that you are attempting to sign in via the correct website and try resetting your password.

Here is a link to our Streaming website https://levelupbydk.uscreen.io/ It is also possible that you made an error with your email when signing up. Please contact us for further assistance.

I am trying to sign in but it says my email does not exist. Why is that?

This could be a case where you made an error when signing up or you signed up using a different email. Please reach out to support via email at levelup@streaming-subscription.com to have the team assist.

 

 

SUBSCRIPTION AND PAYMENTS

 

How do I cancel my subscription?

To cancel your subscription, sign in to your account. Click on Dashboard, then select Billing. Click Change Plan, then Cancel Membership (gray button).

 

How do I change my Subscription Plan?

To change your subscription plan, navigate to Dashboard, select Billing, then click Change Plan.

 

How do I update my billing information?

To update your billing information, ensure that you are signed into your account, select Dashboard, then Billing. Under the payment method section, click on Use Another Card.

 

What if I have additional technical/billing questions?

If you have any additional questions/concerns, please contact support via email at levelup@streaming-subscription.com